How to place an order
Once you have selected your items, added them to the basket and checked that you are happy with your order, please complete the additional options:
- Adding your order number if needed
- Carefully select the delivery address
- Select your preferred payment option
- If selected card payment, please enter your card details
Once all details have been supplied and you are happy with the information given, press confirm order to place the order and complete the process. Once the order has been received you will receive a conformation e-mail.
Changing a delivery address
This can be done in two ways. Firstly, once logged in, select the Your Account option on the top right hand of the site. Here you have the option of either adding a new delivery address, editing an existing address or deleting an address entirely. Secondly you can amend the delivery address when you are entering an order. From the order page you can also add, edit or delete a delivery address.
This option is essentially for business customers who wish to use an order number, please enter this information in the order page for it to be included on your invoice/receipt.
Check to see if your order has been placed
You should receive an e-mail conformation shortly after placing your order. However, should you need to check your order history please click on the Account option at the top right hand of the site (you may need to login if you’re not already logged in). Click on the My Orders to bring up your order history.
Track your order
If you need to track your parcel, please either e-mail us with your order details firstname.lastname@example.org or ring our Customer Service Department on 01792 515551. During business hours we will get back to you within the hour with the relevant information. Coming Soon – On-line Track & Trace
Invoices and receipts are automatically sent out the next working day after your goods are dispatched. You can request additional invoices by contacting us on email@example.com or by phone 01792 515551.
Cancel/amend an order
Once you have received the e-mail confirmation you won’t be able to cancel your order. Prior to receiving the e-mail, please contact our Customer Service department on 01792 515551 to discuss your options.
Back order facility
We offer the Back order facility to ensure our on-line customer have the opportunity to order out of stock items. Please use this facility if you would like to check to see when item is due back into stock and its current price.
Once we receive your form, we will e-mail you back with the price and availability of your selected item. If this is acceptable we can either manually place your order so you can go to the top of the allocation list. Or alternatively we can e-mail you when it is back in stock so you can place your order on-line as usual.
*Due to GoodyHoo’s commitment to deliver the best possible price, the price you see is for guide purposes only. Prices fluctuate down as well as up and we want to ensure our customers get the best possible deal.